Shopify stores riddled with fakes and fraudsters
Prevent chargebacks, increase revenue.
Stop fraud and chargebacks before they happen with Spot's smart risk analysis capabilities. Thousands of data points are used to determine which orders are flagged as risky and which are genuine.
- 63% of ecommerce merchants report regularly sending potentially fraudulent orders due to uncertainty and limited resources.
- >25% increase in fraudulent order attempts in 2021.
Keep your personal touch while boosting trust across the fulfillment process
Our customisable toolkit is tailor-made for small to mid sized online retailers. Process orders with ease knowing that every one you send brings delight to genuine customers. This means your shop, your way.
Here's how it works
1
Connect your store with a few clicks
Simply sign up and link your store to get started. It's free, you don't need a credit card, and your Shopify or Bigcommerce store won't be impacted.
2
Customise your risk tolerance
You can set Spot up to be more or less sensitive to signs of fraud. Depending on your preferences, orders can be blocked automatically, or flagged for manual review.
3
Spot checks every incoming order
Incoming orders are analysed on hundreds of data points, including browsing behaviour, payment info, location/IP info, and customer contact information
4
Risky orders are blocked or flagged for review
Spotrisk will flag risky orders for review. From here, you can block or accept the order, contact the customer, or escalate the order to our fraud experts for manual review.
Your complete
risk toolkit
Customer block & allow lists
Block known-fraudsters permanently, or build a whitelist so your best customers don't have their orders flagged.
API access
Extend and customise Spotrisk to suit your unique business needs with API access.
Customer messaging
Email customers easily from within Spotrisk to quickly check if an order is legitimate. When they reply, mark the order as safe.
Escalation services
Our fraud experts are always here if you need them. If you're particularly unsure of an order, escalate it and we'll take a look.
Real time dashboard
Our live dashboard lets you see how much fraud Spotrisk is blocking, and how much you're saving in the process.
Dedicated customer support
We're available to help Spotrisk users via chat, email and phone support. Get in touch if you need anything.
See how our customers are finding Spotrisk
“Since we started using Spotrisk we know that we are protected against risky orders.
Now we can concentrate on shipping product to customers, not reviewing orders”
HEALTH DISCOVERY, NZ
